It has been used since 1990s as a tool to achieve sustainable competitive advantages and greater. So the major objective of the research work was to measure the effect of knowledge. Pdf knowledge management and job performance in the public. Therefore, in order to achieve superior organization performance, organizations need to focus on employee knowledge management. The organization systematically provides resources, programs, and tools for knowledge. Managers are advised to implement km activities in their organizations to improve knowledge worker performance and the welfare of employees at work. Yale university knowledge management process 3 of 9 introduction purpose this document will serve as the official process of knowledge management for yale university. The debate over the role of km in organizations has become more complex. Specifically, tacit knowledge management is crucial in executing daytoday job functions effectively and efficiently. Jul 04, 2017 there is no general, overarching theory about employee performance. Pdf this research aims to explore the impact of knowledge management on performance, essentially through employee engagement, succession planning and. Knowledge management defines a systematic, explicit and deliberated building processes required to manage knowledge, the purpose of which is to maximize an enterprises knowledgerelated. The study of knowledge management effect on performance rate.
All these prompted the researchers to evaluate the importance of knowledge management on organizational performance. The knowledge management activities supporting individual performance are using individual knowledge for business productivity. The impact of performance management system on employee. Performance management is implemented in accordance with procedures. Linking performance appraisal to knowledge management. The purpose of this study aimed at assessing the impact of performance management systems on employee performance. However, despite its significance, the academic enquiry of km in public sector is at its nascent stage. The aim of this master thesis is to define performance management system, employee performance and employee performance measurement, and also analyze the relationship between performance management system with employee performance. Your employees knowledge, expertise, and skills are central to success on the job, and they require specific attention in the performanceappraisal process. An investigation of the impact of knowledge management on.
Knowledge management as an important tool in organisational. The impacts of knowledge management practices on employees job satisfaction norhayati hussin and siti hajar mohd mokhtar faculty of information management, universiti teknologi mara, cawangan selangor, malaysia email. The key performance indicators kpis in the following table are useful for evaluating your knowledge management processes. To the extent possible, staff is properly trained and complies with occupational health and safety programs. This has an impact on the factors that contributes to. The knowledge performance loop shown in figure 1 shows the close link between these two elements, and it is fairly obvious from this link that knowledge management and performance management will also be strongly linked. The purpose of this paper is to report the results of an exploratory investigation of the organizational impact of knowledge management km. We formulated some hypotheses that concern the impact of knowledge management on job satisfaction. Pdf the effect of knowledge management practices on. Management decisions are supported and implemented within appropriate timeframes. Analysis of knowledge management within five key areas.
It is important to remember that knowledge management is not about managing knowledge for knowledges sake. Data collection instruments and sampling techniques questionnaire designed on a 5point likert scales range from strongly disagree to strongly agree, was used to collect data from the employees working in different departments of textile. Impact of knowledge management practices on organizational performance. Pdf identified research gaps in employee engagement. Employees must know what they need to do to perform their jobs successfully. This research is done for surveying the relationship between knowledge management and employees performance of lorestan province telecommunication. The specific objectives were to know how personal development influence employee performance, to find out how compensation influences employee performance, to identify how evaluation of employee performances influence.
Most organizations in malaysia are unsure if the promised performance improvement through the implementation of km practices is just passing a. Knowledge management and employee satisfaction in nepalese context. Purpose the purpose of this paper was to examine the interaction effect of employee engagement on the relationship between knowledge implementation and employee performance in technical institutions in kenya. If certain employees are hoping that knowledge management is a flavor of the month initiative that will fade away over time, a requirement to meet specific performance. Investigating the influence of knowledge management practices. Its main objective is to explore the impact of knowledge management km on human resource hr performance in management of keshavarzi bank branches in tehran. Because of this, people management has a significant impact on performance. In this study, a sample of 385 respondents was selected randomly from four different types of financial institutions of kathmandu, nepal. The application of knowledge management km is critical to public sector firm as it is to private sector firm. Including knowledge management expectations in employee. For a more comprehensive discussion and definition, see my knowledge management definition. To visualize trend information, it is useful to graph kpi data periodically. Impact of performance management on the organisational. Effective knowledge management typically requires an appropriate combination of organizational, social, and managerial initiatives along with, in many cases, deployment of appropriate technology.
Knowledge management and employee s performance in telecommunication industry. However, we still have so little understanding of the human issues in km processes. Mustafa sagsan in partial fulfilment of the near east. This document will introduce a process framework and will document the workflow, roles, procedures, and. We believe this new product presents relevant researchbased knowledge in an easyto. Mcdonalds motivates the employee to work harder and harder.
Knowledge management as an important tool in organisational management. Refocused, it can enable us to create high performance organizations and teams that remain. Knowledge management and organizational performance. Refocused, it can enable us to create highperformance organizations and teams that remain.
For improving performance of employees the managers must use knowledge. A case study of lebanese french university has been prepared myself under the guidance and supervision of prof. Knowledge and performance knowledge management consultants. Overall knowledge management significantly impact employee performance. The impact of knowledge management practices on performance was. Impact of knowledge management on employee work performance. The impact of knowledge management practices on performance was empirically tested through structural equation modelling. Effective use of knowledge, stated in a more academic way, is knowledge management.
Research findings and report from various stakeholders indicate low or declining performance in the brewery industry over the years. At the program level, performance management links strategic plans to. Employee performance plans are all of the written, or. There is no general, overarching theory about employee performance. Pdf knowledge management and employees performance in.
The impact of tacit knowledge management on organizational. Implementing a performance management system requires the simultaneous implementation and use of several components. The relationship between knowledge management and employee retention proceedings of theires 7th thinternational conference, kuala lumpur, malaysia, 16 aug. Absence of empirical evidence on employee job performance to be an intervening variable for employee engagement and organizational financial performance is brought up as the sixth gap. It also considers prioritization of various elements of hr performance and proposes suggestions for improvement of performance through utilization of km components. In addition to the data provided by knowledge management, you may need additional tools to report on all of your kpi requirements. At higher levels, performance management links strategic planning and performance concepts with budget development.
Knowledge storage and retrieval, employee engagement, employee performance introduction knowledge management has been there since time immemorial. Knowledge management is a process that transforms individual knowledge into organisational knowledge. Investigating the influence of knowledge management practices on organizational performance. Pdf the impact of knowledge management towards employees. Furthermore, targeted performance objectives help raise awareness of the knowledge management program and demonstrate that senior leadership is serious about supporting km. This can be seen through owners of family businesses who have passed on. We devoted the second part to five discussed facets of knowledge management. Analysis of knowledge management within five key areas 3 issue 6 october 2011 4 and 5 present a discussion, some concluding remarks and suggestions for universities regarding the implementation of km.
The performance appraisal criteria that relate to knowledge management activities clustered into three components. Expectations for employee performance are established in employee performance plans. Impact of knowledge management practices on organizational. These factors also drive the average worker to work more and more efficiently in mcdonalds. Mar 06, 2017 this is an empirical study of knowledge management performance kmp at a university and the purpose of this paper is to examine the relationship between knowledge management process kmpr, kmp and job performance jp. Knowledge management capability on employee performance. Investigating the influence of knowledge management. Knowledge is the currency of todays economy and the crux of knowledge management, which in turn the lifeline of modernday organizations. The impact of performance management system on employee performance analysis with wers 2004 abstract.
Furthermore pa processes provide training and development to the employees as well as the reward management. As indicated by tsai 2001 employee performance can be upgraded if. Knowledge management and job performance in the public. Knowledge management needs to help key workgroups to adopt the superior approaches of high performers. The impacts of knowledge management practices on employees. Impact of performance management on the organisational performance. An analytical investigation of the business model of. This research tries to see whether knowledge management has an impact on employees performance or not. Knowledge management, employee satisfaction and performance. In recent years, knowledge management km has assumed great importance in the literature on business and management. The impact of knowledge management towards employees job.
Best knowledge management practices improve performance. However, the way knowledge management practices were undertaken remains a subject of debate. The study also recommends that the smes firms should invest on highly trained employees. The highest ranked component in importance represented individual performance.
Pdf how knowledge management enhances employee performance. When appraising your employees in this area, you may be tempted to focus on the amount of information theyve amassed, and then appraise them solely on this factor. This can be seen through owners of family businesses who have passed on their commercial wisdom on to their children. The results show that knowledge management practices measured through. Oct 23, 2009 the purpose of this paper is to report the results of an exploratory investigation of the organizational impact of knowledge management km. The impact of knowledge management on job performance in. The effect of knowledge management practices on organizational performance. The effectiveness with which organisations manage, develop and stimulate their employees is an important cornerstone for how organisations perform. Knowledge management may also include new knowledge creation, or it may solely focus on knowledge sharing, storage, and refinement. Issues, concerns, or problems are handled promptly and fairly. A case study of lebanese french university this study aimed at evaluating whether knowledge management capabilities have an effect on employee performance at the lebanese french university kurdistan region of iraq. Job knowledgeskills measures employees demonstrated job relevant knowledge and essential skills, such as work practices, policies, procedures, resources, laws, customer service, and technical information, as well as the relationship of work to the organizations mission. A conceptual study article pdf available in african journal of business management 5. The research study was conducted to determine the impact of hrm practices on employee s performance.
The sample included 329 companies both in slovenia and croatia with more than 50 employees. A conceptual diagram of fiveparameter modeling of km a. Many corporations have developed knowledge management initiatives. Performance can be traced back to the behaviour of. The multifarious term knowledge management is still widely used throughout theory and practice. The knowledgeperformance loop shown in figure 1 shows the close link between these two elements, and it is fairly obvious from this link that knowledge management and performance management will also be strongly linked. Most of the worldwide top 500 companies use knowledge management systems to various extents and in various forms in their daily business. In the other words, organizing and retrieving organizational knowledge means knowledge storage by providing the ability to retrieve and use the information by the individuals. The aim of this paper is to show that through creating, accumulating, organising and utilising knowledge, organisations can enhance organisational performance.
The lee and choi 8 identified the km enablers and indicated that. Key performance indicators for knowledge management. Employee perception of impact of knowledge management. The importance of organizational commitment to knowledge.
826 1266 401 1264 1160 986 221 1047 492 1039 936 545 705 982 722 574 1080 208 111 471 809 1427 704 904 77 447 653 1309 168 374 1067 1224 685 1441 312 1086